Categories
Resume Writing

OBJECTIVE Diligent professional with 15+ years committed to providing exception

OBJECTIVE
Diligent professional with 15+ years committed to providing exceptional customer service in records management and help desk support. I am currently seeking an environment where I am an asset growing professionally, bringing my excellent communication skills and the ability to interface with all levels of management.
SUMMARY OF QUALIFICATIONS
Microsoft Office Concepts
Software Installations
Records & Information
Management
Microsoft Windows Concepts
Organizing and Transcribing
Customer Service
ACCOMPLISHMENTS
★ Developed and implemented new procedures with network systems to re-organize and identify records inaccuracies to save time and overhead
★ Received quarterly promotions for supported collaborations and increased records efficiency
★ Lead Special Projects accomplishing higher data collection input and retrieval searches, increasing volumes by 30 – 60% (from 200 to 260 on average or 300 during peak months)
PROFESSIONAL EXPERIENCE
Federal Contractor: Records Specialist
BarnAllen Technologies, Inc., Rockville, MD Nov. 2018 to Sept . 2021 Site: Federal Trade Commission
Process the documents received by the Records and Information Management Office. • Accurately organize and prepare records for shipment to off-site storage facility sites, including assisting agency staff with packing, preparing the necessary documentation, and updating electronic systems, including SharePoint.
Process internal requests for agency records and requests for information regarding records. • Perform searches for records utilizing various tools provided, i.e., Iron Mountain Connect, Matter Management System, SharePoint, RFO records onsite shelving
Assist with the search, compilation, and delivery of documents requested by internal groups. • Responsible for data entry of Litigation Hold and FOIA search results and responses and document Validation information into SharePoint.
Responsible for maintenance, rotation, and disposal of paper documents after a business practice holding period.
Planned, controlled, directed, organize, trained, and promote consistent and systematic processes concerning records creation, records maintenance, use, and disposition to achieve adequate and proper documentation of the policies and transactions of the Federal Government and effective and economical management of agency operations.
Check out staff members leaving the agency by verifying/identifying any records loaned to the staff member. Coordinate the return of documents, if any.
Help Desk Support Technician
Robust Consulting Group Inc., Upper Marlboro, MD July 2014 to December 2018 • Used troubleshooting skills to diagnose and repair PCs and Laptops.
Completed Incident Tickets and made outbound service calls to resolve customers’ problems and inquiries, including but not limited to tech support and account information. • Diagnosed, troubleshot, and resolved a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing, and rectifying problems.
Configured system networks.
Monitored and reviewed completed Service Tickets for completeness and accuracy. • Performed PC and Mobile Hardware and Software Installations supporting Executives • Conducted On-Boarding or Migration Orientation Sessions for Executives. • Supported Data Retention Practices.
Provided process improvement recommendations.
Created task folders, and uploaded documents into individual electronic official personnel folders.
Tested new operational hardware and software.
Assisted in Training Technical Staff.
Provided Technical input for process improvements.
Administered repairs, upgrades, and completed configuration of PCs and related peripherals. • Prepared new folders for each customer inquiry received by phone, email, and fax and saved them in the database.
Help Desk Support Technician
Peak Technologies, Columbia, MD Jan 2010 to July 2014
Provided IT support to all University staff, including students and faculty. • Password resets to customers within one hour of the time of logging off their tickets (Remedy database).
Created new user accounts and updating existing accounts for students.
Performed software installations and regularly scheduled updates.
Supported with any software installation and upgrades.
Responsible for 24/7 department coverage.
Provided customer service on multiple IT applications and systems in the production, operation, distribution, and maintenance stages.
Researched and resolved issues/inquiries daily.
Routed issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner.
Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
Documented all inquiry activities in the appropriate reporting system.
Responded to inquiries in writing using professional email skills
EDUCATION & CREDENTIALS
Kennedy King College, Chicago, IL
A.S. in Information Systems (conferred May 1994)
TECHNOLOGY PROFICIENCIES
Operating Systems:
Windows XP, Windows Server 2008, Vista, Windows 7 & 8, Apple OS
Hardware:
Dell Workstations, Dell Latitude Laptops, and Printers, Apple
Software:
MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Internet Explorer, Google Chrome, Nuance PDF, Adobe Acrobat, Microsoft Security Essentials, Sonicwall SSL VPN, C#, HTML, Javascript, JQuery, Visual Studio, Fiddler, Sublime, Remedy, JIRA, Git-Gui.
Browsers: Chrome; Safari; Firefox; MS Edge
Mobile Devices:
Android OS, iPhone/iPad iOS, Tablets, Google watch

Categories
Resume Writing

Hello, I am updating my resume. Please update sentences using your own words and

Hello, I am updating my resume. Please update sentences using your own words and make them more professional. Also please add more sentences to the resume to make it look better. Let me know if you need more information about the work.

Categories
Resume Writing

I have 2 resumes to show my exsperience. I’m looking to break into tech and need

I have 2 resumes to show my exsperience. I’m looking to break into tech and need help to convert my skills to focus on Tech posistions. I’m looking to enter into Customer Success or Data Analysis

Categories
Resume Writing

OBJECTIVE Diligent professional with 15+ years committed to providing exception

OBJECTIVE
Diligent professional with 15+ years committed to providing exceptional customer service in records management and help desk support. I am currently seeking an environment where I am an asset growing professionally, bringing my excellent communication skills and the ability to interface with all levels of management.
SUMMARY OF QUALIFICATIONS
Microsoft Office Concepts
Software Installations
Records & Information
Management
Microsoft Windows Concepts
Organizing and Transcribing
Customer Service
ACCOMPLISHMENTS
★ Developed and implemented new procedures with network systems to re-organize and identify records inaccuracies to save time and overhead
★ Received quarterly promotions for supported collaborations and increased records efficiency
★ Lead Special Projects accomplishing higher data collection input and retrieval searches, increasing volumes by 30 – 60% (from 200 to 260 on average or 300 during peak months)
PROFESSIONAL EXPERIENCE
Federal Contractor: Records Specialist
BarnAllen Technologies, Inc., Rockville, MD Nov. 2018 to Sept . 2021 Site: Federal Trade Commission
Process the documents received by the Records and Information Management Office. • Accurately organize and prepare records for shipment to off-site storage facility sites, including assisting agency staff with packing, preparing the necessary documentation, and updating electronic systems, including SharePoint.
Process internal requests for agency records and requests for information regarding records. • Perform searches for records utilizing various tools provided, i.e., Iron Mountain Connect, Matter Management System, SharePoint, RFO records onsite shelving
Assist with the search, compilation, and delivery of documents requested by internal groups. • Responsible for data entry of Litigation Hold and FOIA search results and responses and document Validation information into SharePoint.
Responsible for maintenance, rotation, and disposal of paper documents after a business practice holding period.
Planned, controlled, directed, organize, trained, and promote consistent and systematic processes concerning records creation, records maintenance, use, and disposition to achieve adequate and proper documentation of the policies and transactions of the Federal Government and effective and economical management of agency operations.
Check out staff members leaving the agency by verifying/identifying any records loaned to the staff member. Coordinate the return of documents, if any.
Help Desk Support Technician
Robust Consulting Group Inc., Upper Marlboro, MD July 2014 to December 2018 • Used troubleshooting skills to diagnose and repair PCs and Laptops.
Completed Incident Tickets and made outbound service calls to resolve customers’ problems and inquiries, including but not limited to tech support and account information. • Diagnosed, troubleshot, and resolved a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing, and rectifying problems.
Configured system networks.
Monitored and reviewed completed Service Tickets for completeness and accuracy. • Performed PC and Mobile Hardware and Software Installations supporting Executives • Conducted On-Boarding or Migration Orientation Sessions for Executives. • Supported Data Retention Practices.
Provided process improvement recommendations.
Created task folders, and uploaded documents into individual electronic official personnel folders.
Tested new operational hardware and software.
Assisted in Training Technical Staff.
Provided Technical input for process improvements.
Administered repairs, upgrades, and completed configuration of PCs and related peripherals. • Prepared new folders for each customer inquiry received by phone, email, and fax and saved them in the database.
Help Desk Support Technician
Peak Technologies, Columbia, MD Jan 2010 to July 2014
Provided IT support to all University staff, including students and faculty. • Password resets to customers within one hour of the time of logging off their tickets (Remedy database).
Created new user accounts and updating existing accounts for students.
Performed software installations and regularly scheduled updates.
Supported with any software installation and upgrades.
Responsible for 24/7 department coverage.
Provided customer service on multiple IT applications and systems in the production, operation, distribution, and maintenance stages.
Researched and resolved issues/inquiries daily.
Routed issues to the proper help desk associate when necessary and followed up on any escalated issues, all within a timely manner.
Communicated thoroughly with client representatives and customers, enabling effective information exchange and efficient process management.
Documented all inquiry activities in the appropriate reporting system.
Responded to inquiries in writing using professional email skills
EDUCATION & CREDENTIALS
Kennedy King College, Chicago, IL
A.S. in Information Systems (conferred May 1994)
TECHNOLOGY PROFICIENCIES
Operating Systems:
Windows XP, Windows Server 2008, Vista, Windows 7 & 8, Apple OS
Hardware:
Dell Workstations, Dell Latitude Laptops, and Printers, Apple
Software:
MS Office (Word, Excel, Outlook, PowerPoint, Access), MS Internet Explorer, Google Chrome, Nuance PDF, Adobe Acrobat, Microsoft Security Essentials, Sonicwall SSL VPN, C#, HTML, Javascript, JQuery, Visual Studio, Fiddler, Sublime, Remedy, JIRA, Git-Gui.
Browsers: Chrome; Safari; Firefox; MS Edge
Mobile Devices:
Android OS, iPhone/iPad iOS, Tablets, Google watch

Categories
Resume Writing

I have an old resume that I uploaded to you. Making new like a modern resume. Pl

I have an old resume that I uploaded to you. Making new like a modern resume. Plus I will upload my picture from the resume to add. And a small introduction bc the old resume. Do not have it

Categories
Resume Writing

I want an attractive resume that must include the workshops I have attended and

I want an attractive resume that must include the workshops I have attended and the skills I have. I want my resume to stand out. I am applying for Ph.D. programs so my resume must be according to that!

Categories
Resume Writing

Areas of expertise

Revamp and add on what’s needed to create a 2 page resume. Salesforce Administrator and Gainsight Administrator Assertion Sections to add to your resume document:
Professional Profile
Career Summary
Areas of Expertise
Skills Overview
Project Accomplishments
Highlight of Achievements
Work History & Responsibility Summaries
Education
Certifications & Trainings

Categories
Resume Writing

Discuss your experience, including the type of interview it was.

Question 1: Instructions
Prepare a 20- to 30-second elevator pitch. Your pitch should be developed for a face-to-face situation in a crowded, public environment such as a job fair. Your elevator pitch should be written the way you would specifically say it to someone. The goal for your elevator pitch is to suggest a follow-up action and get a commitment of a future meeting or phone call.
Question 2: Instructions
Please select an interview you had, for any job. Discuss your experience, including the type of interview it was. Can you describe what you believe went well and what you think did not go as well? Based on what you have learned in this module, what would you change or do more of to improve the interview? If you’ve never been on an interview, share what concerns you have about the interview process.
P.S Please answer each question based on my resume. (See attachment)

Categories
Resume Writing

As part of the Professional Development unit, you will create a resume, cover letter, and LinkedIn profile. There are many resources available to help you develop these documents, including templates, checklists, and the video lecture and slides for this unit.

As part of the Professional Development unit, you will create a resume, cover letter, and LinkedIn profile. There are many resources available to help you develop these documents, including templates, checklists, and the video lecture and slides for this unit.
You will develop or revise your resume. For the resume, limit yourself to two pages of relevant information. You need to include contact information, work experience, education, and other appropriate skill-based data.
For the cover letter, you will search for a position you are interested in and publish a letter as if you were applying. In your job search, focus on career positions that you want after graduation. You may use an internship position but not a ‘college job’ (i.e., a job you would only do part-time as a student).
This assignment is designed to help develop a strong cover letter template for your career objectives, so the position must be related to professional goals. The letter should be addressed to a specific person within the organization and provide an expansion of your resume. Complement the skills and experiences you have with concrete examples that show the reader your personality and skillset.
Expectations
Strong professional documents will demonstrate critical thought, appropriate application per your field/career, and accomplishment-focused language. To earn a high score on this project, you must express your skills and experiences clearly with strong verbs in the appropriate tense, demonstrate effective design skills including (but not limited to) headings, fonts, colors, alignment, and text-size, and demonstrate a good-faith effort to understand yourself and your career goals. You must show that you are qualified, competent, skilled, and prepared for life after graduating from Colorado State University.
Resume
Contact information should be professional, complete, and clearly presented.
Objective statement/summary (if used) should be succinct and tie your skills to the job and employer benefit (if you choose to include one – not required).
Contain an education section with degree type, name and location of the university, anticipated graduation date, and relevant coursework.
Contain a work experience section where each position has the title, company, dates, location, functional task bullet points, and results and accomplishments bullet points.
If you are running low on content to include, consider a ‘Relevant Coursework’ section and/or an Accomplishments, Awards, or Honors section. *We expect you to fill at least one page.
NOTE: Emphasis should be on your college experiences, and only relevant high school leadership, volunteer, or work experience.
Cover Letter
The letter should be formatted professionally (consult your textbook and the template posted on Canvas). DO NOT use a pre-made template.
Include professional, complete, and clearly stated contact information for you and the company to which you are applying.
Try to use the name of a real recipient; do research about the company to which you are applying.
If there is no name listed on the posting – consider “To Whom It May Concern,” “Greetings:” or “To the Hiring Committee for [Position].”
Identify the specific job (i.e., title) in the first or second paragraph and how you learned of the position.
Include details about your interest in the specific company (i.e., the mission, the size, the location, or something from their social media).
Include details about your interest in the specific position you’re applying for (i.e., a project you want to contribute or skill you want to gain, why it aligns with your exploration/goals).
Include pertinent information that isn’t fully expressed/explained in the resume, relating your past to what you want to accomplish or learn in this position.
Include an expression of thanks in the last paragraph.
Include a call to action or statement that creates expectation of next steps in the last paragraph (be assertive and let the prospective employer know when/how you will be following up).


-Things to consider:
– I am an Economics student.
– I have uploaded my Resume, but it is not fully compeleted. So, please go through it, and compelete and adjust it. For the incompeleted parts, you can add anything on there but please be reasonable and performe like you are a student not a professional.
– For the cover letter, please write about something from the United States(better if in Colorado) and be reasonable.
– Please follow everything, and step by step. Also look at the rubric and make sure everything is included.

Categories
Resume Writing

can you write a resume who does not have any experience and just graduate from college?

can you write a resume who does not have any experience and just graduate from college? it needs to be professional. i did an undergraduate in Information technology, i need a professional resume to hunt for the job. i attached the resume which i did can you please make it more professional adding more content.